Terms and Conditions

Terms and Conditions

Terms of Service
Please see below for our terms of service, which are applicable when you decide to purchase a product from our online store. Please read carefully ahead of your transaction to ensure you agree and abide by our conditions.


Privacy / Personal Details
Any personal information that you provide as part of shopping with Ethically Made Shop will not be released, sold or rented to any entities or individuals (this includes your name, address, telephone number and email address).


Security
Ethically Made does not collect or record any credit card details you provide when purchasing products from the website. Ethically Made Shop does not collect Your Payment details, these are processed by the sites Shopify Online Sales platform through your nominated payment method.


Pricing
All pricing is in Australian Dollars (AUD) and includes 10% GST. We reserve the right to change pricing at their discretion and without notice.


Payments
Accepted payment methods are displayed at the check-out when ordering.


Availability 
We aim to ensure all products are available at all times, however some items are seasonal and may be out of stock due to various factors. We apologise for this being out of stock. If once you order has been processed and the items are out of stock, we will contact you within 2 business das and offer a refund or discuss a suitable alternative or refund.


Shipping
At Ethically Made Shop we aim to ensure that you receive your products as fast as possible – as online shopping as evolved over the years – we can make this happen.


Shipping (Australia)
– Orders will be dispatched within 1-3 working days
– We offer a flat rate local delivery fee
– Shipping is charged at a flat rate or at weight per package (depending on location)
– Orders are shipped via best option dependent on location


Shipping to Rest of the World
Currently unavailable, Australia only at present
Please email ethicallymadeshop@gmail for more information


Returns, Refunds and Exchanges
As most of our products are from a pantry range (with an expiration date) we have developed the below returns and exchanges policy below

  • If you happen to change your mind, we are happy with exchange the item or provide a credit note within the first 30 days of purchase
  • Should you wish to gain a refund due to change of mind, please contact us and return the item within 30 days. All items must be in original packaging, unused and have labels attached. Conditions and apply to full priced items. We are unable to refund sale items
  • Upon return, a copy of the purchase receipt must be included
  • Refunds will be less handling and delivery
  • Particular items are unable to be returned – such as perishable food goods and personal care goods such as beauty products
  • We cannot provide a refund until we receive and evaluate the condition of the item
  • Credit notes will be valid for 6 months from date of purchase

Please note that all conditions must be firmly followed to in regard to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements. 
 
To start a return process, please contact us at ethicallymadeshop@gmail.com. If we accept the return, you will be sent next step instructions.

Faulty Items and/or Damaged items
Although Ethically Made Shop checks and packs all items before they depart the warehouse, there can sometimes be issues with the shipment. In the unlikely event of you receiving damaged goods, please contact us at ethicallymadeshop@gmail.com and we will arrange a replacement for you.


Sale Policy 
Sale items are only available for the period they are advertised. Ethically Made Shop reserves the right to remove an item from the sale category at any time.

We support Australian based businesses and where possible promote local manufacturing and Australian grown produce. Some of our suppliers do source part or all of their products overseas but the ownership and sale remains within Australia within their product category. Most of these international manufactured products are made exclusive for local business to sell in Australia. 


Duties and Taxes
At checkout, your final purchase price and the shipping amount will be displayed. If your purchase is shipped to an Australian address, GST will be included in the purchase price. Items shipped overseas will be exclusive of GST.


Unreceived Orders
If for some reason your parcel does not arrive within a reasonable time please contact us at ethicallymadeshop@gmail.com and we will track it for you.


Copyright
Unless otherwise indicated, copyright of information on this website and associated promotional material (including but not limited to; text, images, graphics, logos) is owned by Ethically Made. All right reserved. The contents of this website are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Ethically Made Shop.

Privacy Policy
This privacy policy below indicated how Ethically Made Shop uses and protects information provided by you onto the website.
Ethically Made Shop is committed to ensuring that a customer feels safe and their privacy and data is protected.

Ethically Made Shop reserves the right to change/update this policy at any time

Information collected
- Name
- Contact information including email address

How your data is used
 
This information is used to create a tailored experience and ensure a better user experience providing customers with products/promotions they may be interested in due to cart additions and recent purchased
 
We will collect your email address to occasionally direct promotional emails about new products, special offers or other information they think you may find interesting using the email address which you have provided.

External Website Links
The Ethically Made Shop website may contain links to other supplier/feature websites. Once you have used these links to leave the site, there is no control maintained by Ethically Made Shop over that of the other website. Ethically Made Shop is not responsible for the protection and privacy of any information which you provide whilst visiting these sites and these sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Ethically Made Shop is part of the Experience Nature Group and payments are made to Wildfest Pty Limited our Trademark Company.